Privacy Policy

Mashuni takes the privacy of its customers and users seriously. We take care to put measures in place to preserve the security and integrity of all the information provided to us and/or collected from those who use our services. This privacy policy covers our approach to collecting, storing, safeguarding and processing information submitted by or collected from users and clients to the Mashuni website in accordance with European  GDPR regulations implemented on 25th May 2018.

Mashuni Ltd (“us”, “we”, or “our”) operates the website www.mashuni.com (the “website”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data. By using the website, you agree to the collection and use of information in accordance with this policy.

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage data is data collected automatically either generated by the use of the website or from the website infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are pieces of data stored on a user’s device. Cookies are small text files, given ID tags that are stored on your computer’s browser directory or program data subfolders. Cookies are created when you visit the Mashuni website to keep track of your movements within the site, help you resume where you left off, remember your  preferences, and other customisation functions.The website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file we can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as email address.

Data Controller

Data controller means a person who determines the purposes for which, and the manner in which, any personal data is, or is to be, processed. For the purpose of this Privacy Policy, we are a data controller of your data.

Service Providers

Service provider means any person who processes the data on behalf of the data controller. We use the services of various service providers in order to process your data more effectively.  These service providers also have their own privacy and data protection policies.

Data Subject

Data subject is any living individual who is the subject of personal data.

User

The User is the individual using our website and corresponds to the data subject, who is the subject of personal data.

 

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our service to you.

We do not sell, trade or rent your personal information to others.

We may employ other companies and individuals to perform functions on our behalf. Examples include sending e-mails, analysing data, providing marketing assistance and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation.

 

Types of Data Collected

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number
  • Full postal address
  • Cookies and usage data

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, browser type and version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our website, to improve and customize our website. You can enable or disable location services when you use our website at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are data files which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies Mashuni uses:

  • Session Cookies. We use session cookies to monitor movement through our website.
  • Preference Cookies. We use preference cookies to remember your preferences and various settings.
  • Security Cookies. We use security cookies for security purposes.

Use of Data

Mashuni Ltd uses the collected data for various purposes:

  • To notify you about changes to our website
  • To allow you to participate in interactive features of our website when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information that will enable us to improve our website or services
  • To monitor the usage of our website
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention, Transfer, Disclosure and Security of Data

Your personal data

Mashuni Ltd will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data

Mashuni Ltd will also retain Usage Data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including personal data, is held on computers at Mashuni Ltd premises and is backed-up and maintained on an external service providers server within the UK. Mashuni Ltd will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement under certain circumstances, Mashuni Ltd may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities.

Legal Requirements

Mashuni Ltd may disclose your personal data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Mashuni Ltd
  • To prevent or investigate possible wrong-doing in connection with the website
  • To protect the personal safety of users of the service or the public
  • To protect against legal liability

Security Of Data

The security of your data is of paramount important to Mashuni Ltd, but it should be noted that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Rights

Mashuni Ltd will take all reasonable steps to protect, correct, amend, delete, or limit the use of your personal data.  If you wish to be informed what personal data we hold about you and/or if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the personal data we hold about you
  • To rectify any personal data held about you that is inaccurate
  • To request the deletion of personal data held about you

You can request to obtain a copy of your personal data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We employ third party companies and individuals to facilitate our website (“Service Providers”), to host the website on our behalf, to perform website-related services or to assist us in analysing how our website is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use third-party service providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Links to other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Children’s Privacy

Our website does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.  You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Mashuni

If you have any questions about this Privacy Policy, please contact us by:

  • email: info@mashuni.com
  • Telephone: +44 (0) 1953 451469
  • Post: Mashuni Ltd Southview, Fen Street, Old Buckenham, Norfolk, NR17 1SR